Shipping, Returns & Exchanges

Shipping 

We make every effort to process and ship orders within 24-48 hours.  Because of the nature of many of our handmade products, part or all of your order could take longer depending on the availability of the requested items.  Please indicate in the special message area of the order form if you need to receive your order by a certain date and we will do our best to accommodate you.

Returns & Exchanges

We will accept returns and exchanges within 30 days of purchase for all unworn products. Please email info@newenglandscountrystore.com  with information on the item you wish to return and to receive a Return Authorization # along with further instructions.

Returns without a Return Authorization # will not be processed.  Shipping charges will not be refunded unless an error occurred on our part in the shipment of your order. Unless defective, we cannot accept returns or exchanges for worn merchandise. If the product is defective, please email the address above and we’ll be happy to help.

Product Total                Standard Shipping*

Up to $19.99                                $5.95

$20.00 to $39.99                        $8.95

$40.00 to $69.99                        $12.95

$70.00 to $99.99                        $15.95

$100.00 or more                        FREE

* Standard Shipping is available for Continental U.S. Only. Allow 12-15 business days to AK/HI